General
Safelincs Ltd is dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at
support@safelincs.co.uk
The Terms and Conditions of Safelincs do not affect your statutory rights.
Making A Purchase
Please note, that we are currently only supplying the UK and Northern Ireland from this website. If you wish to purchase from any other country, please contact us for a quotation
Making a purchase is easy. Just browse our web site, and click on any items that you wish to buy and put them into the shopping cart. A confirmation will be required for each selection. After you have finished your selections, please press 'check out' button to proceed to the payment pages, where you can pay online with credit card. Alternatively you can send us a written order together with a cheque. If you pay with credit card, we will ask you for the credit card holder's address and you will be given the opportunity to state your delivery address if it is different to the card holder's address. You then continue to a secure page, where we will ask you for your credit card details. These details will only be known to the merchant bank handling the payment. Safelincs Ltd has no access to any of the credit card details.
If yor are purchasing using a Mastercard, you will be forwarded temporarily to your issuing bank's verification page, where you will need to enter your password registered with your card. This is a step taken by Mastercard to curb internet fraud. If you have no password, yet, you will be asked to create a password. After completion you will be routed back to the end of the payment process. We will then issue an order number and email you a confirmation of order. Please note that Visa customers are offered the password-protected process as well, but VISA customers can at this moment in time still decline to register a password for their card .
We accept most major credit and debit cards (Visa, Mastercard, Delta, Amex). You may send your credit card information also via phone or fax.
Shipping and Delivery Times
We charge a fixed rate for postage and packaging of £4.00 (including VAT) per order for shipments to the UK and Northern Ireland. This means that independent of the number of items ordered the charge for the shipment remains the same.
We usually ship the first working day following the order. Most shipments are sent with overnight transport. Lighter parcels up to 1kg are sent with Royal Mail First Class.
Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these.
If you find transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, some of the carriers we use will accept liability. If you claim any later and you had signed for the goods, we might be unable to claim compensation for you from the carrier.
If you add special delivery instructions, as for example 'please leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.
Security
Your credit card transactions are handled by SagePay, a market leader in secure online transactions.
Any communication between the shopper and SagePay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shopper are also protected from fraudulent use of their card in a "card not present" environment by their card issuers. The card issuers provides the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
If you should have any questions regards security, please contact us security@safelincs.co.uk
Tax Charges
Our prices include UK VAT of 17.5% (VAT no GB827 6397 88).
Cancellation of order
You can cancel your order from the moment you order up to 7 days following the day you receive your goods. We will refund the sales price and the initial postage and packing charges within 30 days of your cancellation. You will need to return the goods at your cost to us within two weeks following the cancellation. Should the goods not be returned within these two weeks, we will collect the goods and deduct the direct costs of this return from your refund.
Any returns within the UK must be directed to
Safelincs Ltd
Unit 1, Farlesthorpe Road
Alford
Lincolnshire
LN13 9PS
United Kingdom
Complaints Procedure
Should you have any complaints, please let us know by e-mailing us at
complaints@safelincs.co.uk
and we will do our best to help you. Your complaint will be treated confidential. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.
